Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | customer service | COUNTRY | South Africa |
| TIME / DATE | 14:44 Wed 18 Jan | PERSON RESPONSIBLE | customer service |
| CUSTOMER | Trisch1 | View all reports by user |
 2
 2
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | no response |
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hi I have recieved two accounts from Cell C with extra costs on so I went into Cell C and they told me it is a C- cover I took, which I do not recall doing and so Monday I emailed customer service to immediately cancel this before more money gets taken off my account. I sent a chaser on Monday afternoon and again this morning. I have not had ONE reply or an email stating someone will contact me..... I have just had bad service one after the other from Cell C and will definately be cancelling all my contracts as soon as they are done. I still need to have this extra cost cancelled off my account 10107728 thank you kindly |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:20:15 | Thu 19 Jan 12 |
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Hello Trisch1, Thank you for bringing this matter to our attention. Please note that Karabo will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 08:35:58 | Fri 20 Jan 12 |
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Hello Trisch1, Thank you for your posting. Please be advised that Karabo has sent you an email confirming that the C-Cover charges has been removed and cancelled from your bill. All avenues have been explored and we consider this matter resolved from our end. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | Trisch1 | Time and Date | 08:40:47 | Fri 20 Jan 12 |
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Quite Impressed:
I still had to wait but finally I received a call from Karabo who advised that my account was cancelled on Monday. Now if cutstomer service had replied to my email on Monday already I did not have to go this route... Thank you hello peter for your assistance Regards |
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