Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | C Cover | COUNTRY | South Africa |
| TIME / DATE | 14:57 Mon 16 Jan | PERSON RESPONSIBLE | C Cover |
| CUSTOMER | markS | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 16 Jan | ||
| HEADLINE | No Feedback about C-Cover Claim |
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I recently lost my phone, went through all the procedures on getting it blacklisted, getting a case number and filling in a c-cover claim form at one of the stores. This i did on the 06 January 2012. I have up till now not received any feedback on my claim. I've called twice now the 084140 number, but no one can help me. Both callcentre agents gave me different numbers for C-Cover dept but none of the numbers are working. I tried 011-3248842, 011-3248088 and 0841671061. The first 2 numbers have a permanent engaged tone and the last number does not even exist. I've tried 011-3248000 and asked for C-Cover dpt , but they forward my call to 140. I'm wondering if this department actually exists. Could I please have some sort of feedback, give me timelines , please. |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:58:17 | Tue 17 Jan 12 |
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Hello markS, Thank you for bringing this matter to our attention. Please note that Mbongeni will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 16:00:13 | Tue 17 Jan 12 |
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Hello markS, We extend our sincere apologies for the hassle and irritation this matter has caused you. Mbongeni has requested a copy of the call recording and feedback will be provided based hereon. We humbly apologize for any delays caused. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | markS | Time and Date | 09:43:41 | Fri 20 Jan 12 |
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Quite Impressed:
I must say, Cell C handled my complaint quite well. I received a call immediately telling me that my claim was approved and a new handset will be sent to me. I received regular updates via SMS. I received my new handset yesterday. :-) If only this could happen without complaining first. |
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