Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | PRETORIA | COUNTRY | South Africa |
| TIME / DATE | 16:42 Wed 18 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | PRINSLBM | View all reports by user |
 1
 0
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | NEVER AGAIN!!! |
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| On 09/12/11 I took out a contract for a tablet at a Makro store on a Cell C casual chat 100 which included in the advertisement 100mb of data per month for 24 months.On 13/12/11 my data had not yet been loaded on my account and I phoned the call center to report this.On 28/12/11 I again phoned the call center to confirm the status of my query after which the call center said that I had to e-mail them my contract stating that I get 100mb data each month.I then had to go to Makro to get a copy of my contract.After sending my contract on 29/12/11 I phoned to confirm if they received my contract, which they did and was told that the case will be resolved within 48 hours.On 6/1/12 when I phoned again,my query was still in process.On 12/1/12 I received a sms that my account was credited with R105.86 for the data I did not receive in December.When I checked my balance the 100mb for January was still not loaded on my account.I phoned again on 18/1/12 and my query IS still in process. This is ridiculously poor service!!! A month and a half later and my query have still not been finalized. What happened with the 48hours!!! I will never recommend Cell C to any of my friends and family again | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:11:14 | Thu 19 Jan 12 |
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Hello PRINSLBM, Thank you for bringing this matter to our attention. Please note that Nosipho will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 12:42:27 | Thu 19 Jan 12 |
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Hello PRINSLBM, Thank you for contacting Cell C. Please be advised that Nosipho has contacted you to advised that 100MB of data has been loaded and a credit has been processed to your Cell C account of which will offset your current amount. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | PRINSLBM | Time and Date | 07:43:39 | Mon 30 Jan 12 |
| Quite Impressed: After submitted my complaint, the matter was dealt with quickly and efficiently. Thank you | |||
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