Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | West rand | COUNTRY | South Africa |
| TIME / DATE | 08:54 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | adri1234 | View all reports by user |
 1
 0
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| PROBLEM | Slow 3G |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Internet slower than dial-up |
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I got myself the black Cell C 3G stick, which is suppose to be the fastest internet as advertised. I've been extremely happy with it with the occasional problem of not being able to connect. Normally it gets sorted within a day or 2, but my internet has been slow for more than a month now. It takes an hour to send a 4mb email. That is insane. I've emailed Cell C customer service on 1 Feb and got an automatic response. Still no proper response. I gave up phoning, cause you can wait for an hour if not more before someone picks up. It is very frustrating. Please Cell C, I didn't want to come here to get a response, but it seemed like I had no choice. P.S. My mom has the same problem. |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:15:17 | Tue 7 Feb 12 |
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Hello adri1234, Thank you for bringing this matter to our attention. Please note that Mbongeni will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 15:52:32 | Wed 8 Feb 12 |
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Hello adri1234, Cell C acknowledges receipt of your query. Please be advised that Mbongeni has been in contact with you and you have advised that your internet issues have been resolved and phenomenal speeds are obtained. Contact details have been provided for your perusal should you experience issues in the future. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | adri1234 | Time and Date | 14:54:12 | Tue 7 Feb 12 |
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Quite Impressed:
I was quite impressed with how quickly Cell C responded, well done, just a petty that it had to be through HelloPeter and not Cell C customer service. Haven't received the email yet, but will give it a day or so. Thank you. |
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