Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Midrand | COUNTRY | South Africa |
| TIME / DATE | 17:16 Fri 6 Jan | PERSON RESPONSIBLE | Blanche Opperman |
| CUSTOMER | kevincass | View all reports by user |
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| PROBLEM | coverage |
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| INCIDENT | Fri 6 Jan | ||
| HEADLINE | i'm still not covered |
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I complained about my connection to the Cell C service a week ago and am still awaiting rectification. Spoke to Blanche Opperman but still she couldn't help me. I've downloaded new drivers for my speedstick device and unfortunately it was to no avail.Still, neither of my PC's want to maintain their connection to Cell c network and I'm officially DIK of their service. This is the time that I think i deserve to get a full refund because the past two months (going for three now), Ive been sitting trying to figure this out without any helpfull support |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 07:39:36 | Sat 7 Jan 12 |
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Hello kevincass, On behalf of Cell C, we would like to extend our humble apologies for the inconvenience this matter may have caused to you. Kindly note that Blanche will be in contact with you shortly to make an urgent follow up on this matter. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 21:10:22 | Wed 11 Jan 12 |
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Hello kevincass, Cell C acknowledges receipt of your query. At the very outset we apologize for the frustration and aggravation that you have experienced. Please be advised that Blanche has tried to contact you on numerous occasions to discuss the matter at hand and emails have been sent as well however no response has been forthcoming. Case has been closed due to non-compliance from your end. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | kevincass | Time and Date | 12:06:39 | Wed 11 Jan 12 |
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Indifferent:
it took CELL C too long to sort my problem out. after continuous callbacks and emails sent to their technical department it was only sorted out after 10 weeks . The data that i lost during those months have lapsed and i'm already fed up with their system that i wont even ask it back Its sorted out now but I'm still not 100% happy coz my data bundles were lost during those months |
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