Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | cape town | COUNTRY | South Africa |
| TIME / DATE | 11:59 Tue 10 Jan | PERSON RESPONSIBLE | Repair centre cellc d... |
| CUSTOMER | madonna | View all reports by user |
 3
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| PROBLEM | Damaged Goods |
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| INCIDENT | Tue 10 Jan | ||
| HEADLINE | **** C |
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| This is my 3rd complaint on this forum. Upgraded beginning of November 2011, Cell C direct sent me BB 9300 with battery life lasting less than a hour. Phone went in FOUR times for repairs, I requested a different handset, Cell C sends me again a BB 9300 with battery life lasting a mere two hours. I have booked the phone in at Cell C Plattekloof and AGAIN requested that they change my handset as I am so done with BB, never again. The outcome of this request will determine whether or not I cancel both my contracts with Cell C. They have cost me numerous calls to the call centre, repair centre, Cell C Cape Gate, not to mention the driving up and down to collect the phone everytime. Come on Cell C, get it right this time. | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 12:04:13 | Tue 10 Jan 12 |
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Hello madonna, Thank you for bringing this matter to our attention. Please note that Funiwe will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 10:38:34 | Fri 20 Jan 12 |
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Hello madonna, Thank you for your posting. Please be advised that a list of available handsets has been confirmed by our Repair area. Please be advised that Funiwe has contacted you to advise that your unit will be replaced with a BB9300 of which will be delivered within 2-3 working days. Thank you for allowing us to rectify this matter for you. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | madonna | Time and Date | 07:39:09 | Fri 13 Jan 12 |
| Utterly Disgusted: No surprises here, no one has contacted me, I tried all day yesterday to get through to the repair centre, no one answered the phone. What pathetic service we put up with. **** C your service is UTTERLY, SHOCKINGLY, DISGUSTING. You have no consideration for your clients (who pay your salaries), you simply don't care whether I pay for a service that I'm not receiving, whether I cancel my contract, whether I take your sorry *** to the CPA, you SIMPLY DON'T GIVE A ****. | |||
Relevant content (Last 5 Damaged Goods Problems)
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