Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Customer Care | COUNTRY | South Africa |
| TIME / DATE | 22:33 Fri 13 Jan | PERSON RESPONSIBLE | Elizabeth Kobo and Te... |
| CUSTOMER | elhaimer | View all reports by user |
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 5
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 13 Jan | ||
| HEADLINE | False Advertising: Cell C limits credit lilne |
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| At about 14H00 today my phone was locked and I could not send messages or make calls. I then phoned Cell C at about 20:20 to enquire as to what is happening. I was asked about 8 security questions- as if I was a *****; when the std no. of questions is about 4-5. the lady got my name; and acted in a condescending way: telling me that "she understands". . She accused me on creating a limit on my phone. She then said it will take 72 working hours for my case to be attended to. That would mean only by Thursday morning would cell C even. respond. He asked for the supervisor who after 5 times of trying to tell her my name she put the phone down. I called again; and she began explaining why she put the phone down. anyway she contradicted the previous person- said that my account had a limit due to clients being unable to pay; but I earn R100K per month.. I was told that after 3m it is lifted. but 3 months had already expired- the "so-called" Cell C imposed limit was NOT lifted...I Still have NO phone for 5 days... But Cell C would like to make more money.... So they want me to buy Airtime. I will not allow them to advertise their contracts falsely and then cheat people.SHAME | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 08:27:32 | Sat 14 Jan 12 |
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Hello elhaimer, Thank you for bringing this matter to our attention. Please note that our consultant will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 10:38:51 | Mon 16 Jan 12 |
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Hello elhaimer, Thank you for your posting. Please be advised that Sidefree has been in contact with you to advise that your threshold services have been increased however you need to monitor your account. We are committed to ensuring that our service is of the highest standard. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | elhaimer | Time and Date | 08:38:36 | Wed 18 Jan 12 |
| Quite Impressed: The resolution of the problem was prompt | |||
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