Cell C Conversion

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SUPPLIER	Cell C	INDUSTRY	Telecommunications
BRANCH / AREA	National	COUNTRY	South Africa
TIME / DATE	07:01 Tue 24 Jan	PERSON RESPONSIBLE	Refiloe Rakhomo
CUSTOMER	mjdunke	View all reports by user	4 0
PROBLEM	poor service and data ...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 24 Jan
HEADLINE	Data bundle purchase
I have a Cell C data stick which I purchased R100 airtime for and converted it into a data bundle. I recievced and sms to say that the data bundle had been activated. However the data bundle was never activated and so when I used the internet i was simply charged the normal data rate. I contacted Cell C and Spoke with Refiloe who was actually very helpful with the situation and did report the problem and said it would be sorted in 48 hours however it has not been sorted and its well past 48 hours. I have sent follow up emails to Refiloe with no response. The reference for No. for this query is 2011803018. I would really like to be reimbursed for the data that i have been used or given my 250mb data bundle that I purchased and hope that this complaint will find someone who will sort this out. Add a new Cell C Report Inappropriate report?
SUPPLIER'S RESPONSE	Cell C	Time and Date	08:22:57 \| Tue 24 Jan 12
Hello mjdunke, Thank you for bringing this matter to our attention. Please note that Mbongeni will be in contact with you shortly to address all your concerns. Regards, Cell C\|NS
UPDATED RESPONSE	Cell C	Time and Date	17:13:13 \| Tue 24 Jan 12
Hello mjdunke, Thank you for your posting. Please be advised that Mbongeni has been in contact with you to advise that the 250mb of data. Thank you for affording us the prospect to shed some light onto this matter. Regards Cell C\|CM
CUSTOMER'S FEEDBACK	mjdunke	Time and Date	21:04:12 \| Tue 24 Jan 12
Over the Moon: Excellent the report was handled and the issue solved within a day. Thank you Cell C.