Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | National | COUNTRY | South Africa |
| TIME / DATE | 08:26 Thu 12 Jan | PERSON RESPONSIBLE | NA |
| CUSTOMER | nineathena | View all reports by user |
 3
 0
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 12 Jan | ||
| HEADLINE | Contracted ended, STILL getting billed!! |
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I ended my Cell C contract on the 22nd of September 2011. I phoned the call centre, AND I sent an email of my intent. I noticed in December I was still getting debited the full contract amount. I AGAIN sent an email to the call centre (double checked the email address) on the 9th of December. (No receipt confirmation from their ticketing system!) And AGAIN this month I receive a bill for my contract amount. After giving notice in September, the last debit date should've been end October as far as I understand. I want November and December's monies refunded ASAP, and the debit order stopped immediately for the end of Jan. I logged a call AGAIN today, ref nr: 2011200483 I've never had issues with Cell C until now. Come on guys. |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:52:33 | Thu 12 Jan 12 |
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Hello nineathena, Thank you for bringing this matter to our attention. Please note that Blanche will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 16:18:54 | Thu 12 Jan 12 |
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Hello nineathena, We extend our sincere apologies for the hassle and irritation this matter has caused you. Please be advised that Blanche has sent you a detailed email regarding your credits that was processed as per late cancellation. All avenues have been explored and we consider this matter resolved from our end. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | nineathena | Time and Date | 10:55:01 | Mon 23 Jan 12 |
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Quite Impressed:
I was contacted by Blanche on the same day, and the matter was sorted!! My monies will be paid back within 7 - 10 working days, 100% okay by me. Thanks Cell C & Blanche. THIS is the service I'm used to with CellC! |
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