Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | johannesburg | COUNTRY | South Africa |
| TIME / DATE | 15:56 Thu 26 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Makie.Mokoena | View all reports by user |
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| PROBLEM | Expiry Date |
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| INCIDENT | Thu 26 Jan | ||
| HEADLINE | Contract has expired but still getting a bill |
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| Hi there I'm hoping i can get help on this matter. I had a contract with cell c that expired end of May 2011. I had not read the fine print on the papers delivered with the cellphones as the contract was taken over the phone. I assumed when the contract ends the billing will stop and my numbers will be removed from a contract to a prepaid option. Two months later when i got a billed that was when i was informed of the steps I had to take to cancel the contract. The required was a cancellation letter and payments of what was owing. It has been 5 months of cancellation letters and still getting billed. What is my option now? I wont keep paying this bill when i'm being charged ************ every month. I need advise on the steps to take. | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:59:14 | Fri 27 Jan 12 |
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Hello Makie.Mokoena, Thank you for bringing this matter to our attention. Please note that Megan will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| CUSTOMER'S FEEDBACK | Makie.Mokoena | Time and Date | 14:33:05 | Wed 8 Feb 12 |
| Quite Impressed: The service was more than I expected because of the run around I had to endure for so many months. It was resolved immediately. | |||
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