Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Sp-Express | COUNTRY | South Africa |
| TIME / DATE | 15:04 Fri 3 Feb | PERSON RESPONSIBLE | Keaeeksoe |
| CUSTOMER | coljar | View all reports by user |
 3
 1
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| PROBLEM | Breach of Contract |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Beware of Cell C Phone sales consultants- |
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Sp-Express delivered new phone 2 days ago and are reneging on a pre-recorded arrangement to transfer and existing service to the 24 month contract. Their Order Number is 1837900 and internal reference number is:80003634416727. Their call centre customer relationship management style is a nightmare ( more than 15 calls to 084140 and 084145 without resolution- I had several Yes's and No's as to whether or not they could activate the service that they had agreed to provide me). There is also an unanswered email to [Email Removed] which I sent them over 24 hours ago. Today I was able to press Eric for a case number, which he seemingly did with some resistance (Case No.2020302648). I think Cell C should be made aware of the economic sabotage that their untrained staff are doing to the economy. and FINALLY DOES THE CPA GIVE ME RECOURSE TO RETURN THIS PRODUCT? IT'S PERHAPS AN OPPORTUNE TIME TO USE THE SOCIAL MEDIA TO FIND OUT BECAUSE CELL C ARE NOT BEING HELPFUL. |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 08:49:58 | Mon 6 Feb 12 |
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Hello coljar, Thank you for bringing this matter to our attention. Please note that Mbongeni will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 14:24:11 | Mon 6 Feb 12 |
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Hello coljar, We extend our sincere apologies for the hassle and irritation this matter has caused you. Please be advised that Mbongeni has tried to contact you to discuss the matter at hand however he has not been successful in his attempts. Kindly refer to the email sent for further exploration in this regard. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | coljar | Time and Date | 17:59:29 | Mon 6 Feb 12 |
| Over the Moon: Phineas Zitha from Cell C/CM called me and with a bit of lateral thinking he was able to resolve the problems. Thank you Cell C , but please do something about training up your front line staff. | |||
Relevant content (Last 5 Breach of Contract Problems)
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22:14:11 Tue 22 May 12
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