Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 08:18 Thu 26 Jan | PERSON RESPONSIBLE | Mzamo |
| CUSTOMER | MzamoM | View all reports by user |
 1
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 26 Dec | ||
| HEADLINE | Banking Account Hacked with no contract with CellC |
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| End of November 2011, I was debited R50 and I called back to complained because I do not have a Contract with Cell C.The lady I spoked to told me that She will close the contract and escelated the query to ***** Dept.I waited and waited but to my suprised at the end of December (26/12), my account was debited again the amount of R453.00. I then complained on line and went to the Police Station to report the matter and received an affidavit.None got back to me from my complain on-line.Two weeks ago, I was then called by the dept collector (on my MTN number) asking me about settle the amount? I asked her as to why is she not calling that Cell C line and asked the owner because I DO NOT HAVE THE CONTRACT WITH YOU AND I REPORTED THE MATTER COUPLE OF TIMES BUT NOT EVEN A COURTESY CALL/ FEEDBACK ON MY COMPLAIN. I DO NOT THINK THEY CARE LIKE EVERYONE ELSE IN THE COMPANY. All I need is a recorded convensation when accepting the contract and My signature up on recieving the cellphone contract. | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:36:01 | Thu 26 Jan 12 |
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Hello MzamoM, Thank you for bringing this matter to our attention. Please note that Sudeshni will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 12:28:21 | Thu 26 Jan 12 |
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Hello MzamoM, Thank you for your posting. Please be advised that Sudeshni has contacted you to advise that matter has been referred to our Fraud team to action the necessary investigations and feedback will be provided based hereon. Once again we apologize for the fact that you have had to resort to this level of interaction to address your concerns. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | MzamoM | Time and Date | 14:42:44 | Mon 30 Jan 12 |
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Quite Impressed:
I appreciate the quick response and the follow up I am looking forward to the final outcome... |
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