Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 11:13 Thu 19 Jan | PERSON RESPONSIBLE | Lesetja |
| CUSTOMER | PalesaN | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 19 Jan | ||
| HEADLINE | Bad Service |
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| Called in through the Cell c line 084145 for assistance with the deals they have. I was not impressed with the guy called Lesetja who had a problem that when I called in he said I am sleeping and I asked to be transferred to another consultant and he said I must call back in. when I asked for the manager he said to me he is currently unavailable. I said I will wait and he said no I must give numbers and when I did he forced me to give me my surname of which I have already given the name. As I'm speaking I could hear that now I'm talking to myself he just kept quiet on the line while I can hear the colleagues speak in the background and he is just quiet. I was so ****** off and till now the so called manager has not called. | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 11:50:46 | Thu 19 Jan 12 |
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Hello PalesaN, Thank you for bringing this matter to our attention. Please note that Themba will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 12:04:41 | Fri 20 Jan 12 |
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Hello PalesaN, Thank you for raising your concerns regarding this matter. Please be advised that Themba has been in contact with you to advise that your issues and concerns have been addressed with the relevant line manager to address, however this will be treated as an internal matter. Themba has provided you with his contact details for your perusal in future. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | PalesaN | Time and Date | 07:46:28 | Tue 24 Jan 12 |
| Quite Impressed: Immediate response was given | |||
Relevant content (Last 5 Bad Attitude Problems)
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(( • )) Supplier's response |
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