Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Parktown | COUNTRY | South Africa |
| TIME / DATE | 12:04 Wed 18 Jan | PERSON RESPONSIBLE | Gugu Kubheka |
| CUSTOMER | Dmzlee | View all reports by user |
 3
 6
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| PROBLEM | Call Centre!! |
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| INCIDENT | Tue 10 Jan | ||
| HEADLINE | Awaiting to do an upgrade |
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| I called the call centre on the 10th this month 2012 to do an upgrade as I was due for it.I spoke to Gugu Kubheka and she checked if I qualify to do an upgrade,she had a problem with her computer and told me she will call me back till today.Then I called again three days after trying to make a follow up,forgot the guy who answered the phone he said he can't help me because Gugu Kubheka has applied for an upgrade he will tell her to call me am still waiting for the call.She was very incompetent and I have been their client for 6 years for that am thinking of porting to Vodacom.Very bad service. | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:05:56 | Thu 19 Jan 12 |
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Hello Dmzlee, Thank you for bringing this matter to our attention. Please note that Nosipho will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 11:59:09 | Thu 19 Jan 12 |
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Hello Dmzlee, Thank you for taking Nosipho'scall earlier today. Please be advised hat Robert from our upgrades team has contacted you and he has managed to resolve all of your issues and credits has been processed as per your telecom. Thank you for allowing us to rectify this matter for you. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | Dmzlee | Time and Date | 12:35:07 | Mon 23 Jan 12 |
| Over the Moon: Thanx Nosipho and cellc, I even got three months free subcription.Thank you | |||
Relevant content (Last 5 Call Centre!! Problems)
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