Capitec Bank Complaint
 SUPPLIER |
Capitec Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Durban, Aliwal Street | COUNTRY | South Africa |
| TIME / DATE | 11:19 Sat 4 Feb | PERSON RESPONSIBLE | Sindi Nyathi and Sibo... |
| CUSTOMER | khalulu | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | Rude Capitec Staff |
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| On the 3rd of February 2012 around 15:00, i went to Capitec Bank in Durban Cnr of Aliwal and West Street. When i got there the bank was temporary closed for some reasons and had a note that they will open after 20mins. i waited for bout 30mins and Sindi finally opened the door and some of capitecs clients came out and when i tried to go in, Sindi pushed me with the door, i was so puzzled and asked her what was her problem, and she replied by asking "who told you to come in?" as i was trying to gather why she is pushing me with the door thn Sibonelo came and ordered me to get out of the bank. i was so ****** off and waited again hoping that someone will come and apologize but no one did. finally the bank opened and i complained to the branch manager Ferzana. i need action taken against these guys and feedback provided to me, they dnt belong in the customer service, i have been in the customer service from 1998 and wht thy did to me yesterday was out of line. I even called the Capitec's complaints number 0860102043 @ 15:27 and spoke to Mathew who logged my complaint and promised to send me a ref number on sms, which I never received. I even gave him my number and ddnt get the sms | |||
| SUPPLIER'S RESPONSE | Capitec Bank | Time and Date | 09:41:50 | Mon 6 Feb 12 |
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Hello khalulu, Thank you for referring your comments via Hellopeter. We have escalated your complaint to our Complaint Management department and will contact you within 1 business day. Kind regards Capitec Bank: Client Care Centre complaintmanagement@capitecbank.co.za 0860 10 20 43 |
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