Hello

book peter | home

Cadbury South Africa - Customer Feedback and Analysis

Shown below are the statistics for Cadbury South Africa based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (26) 23%
Complaint (89) 77%
Customer Compliment Complaint
1. Lienki6203
2. Bollie12311
3. SAMEERASAHIB02
4. zorina11
5. Lucindavn11
Customer Feedback to Supplier Responses (last 12 months): 26 reports
Chart
Over the moon Over the moon (9) 35%
Quite Impressed Quite Impressed (7) 27%
Indifferent Indifferent (3) 12%
Not Impressed Not Impressed (6) 23%
Utterly Disgusted Utterly Disgusted (1) 4%
Nature of complaints (last 12 months): 89 reports - Cadbury South Africa
Bad Attitude (1) 1% Bad Attitude
Damaged Goods (16) 18% Damaged Goods
Expiry Date (9) 10% Expiry Date
Feedback/Response (8) 9% Feedback/Response
Hygiene (8) 9% Hygiene
Late/No Delivery (5) 6% Late/No Delivery
Other (39) 44% Other
Passing the Buck (1) 1% Passing the Buck
Pricing/Barcodes (1) 1% Pricing/Barcodes
Chart
Spam Spam (1) 1%
Nature of complaints (last 12 months): 1769 reports - Consumables Industry Analysis
Bad Attitude (93) 5% Bad Attitude
Billing/Accounts (40) 2% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (17) 1% Breach of Contract
Call Centre!! (10) 1% Call Centre!!
Competitions (55) 3% Competitions
Damaged Goods (329) 19% Damaged Goods
Expiry Date (70) 4% Expiry Date
Feedback/Response (114) 6% Feedback/Response
Chart
Hygiene Hygiene (71) 4%
Late/No Delivery Late/No Delivery (63) 4%
Other Other (786) 44%
Out of Stock Out of Stock (43) 2%
Passing the Buck Passing the Buck (20) 1%
Pricing/Barcodes Pricing/Barcodes (15) 1%
Repairs/Servicing Repairs/Servicing (21) 1%
Spam Spam (21) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 22 May 2012
Copyright 2010 Hellopeter.com. All rights reserved.  Proudly hosted by Afrihost.com - Personal Web Hosting & Domain Registration