Budget Insurance Brokers Compliment
 SUPPLIER |
Budget Insurance Br... |
 INDUSTRY |
Insurance |
| BRANCH / AREA | call centre | COUNTRY | South Africa |
| TIME / DATE | 09:17 Thu 2 Feb | PERSON RESPONSIBLE | mohamed choglay |
| CUSTOMER | Vanessa Ganesh | View all reports by user |
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| NATURE | Call Centre Efficiency |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | speedy, no-nonsense reduction of premium -wow!!! |
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| Yesterday I received a letter from Budget, and I know what it is and reach for my phone before I open it! What do you know, Budget has increased my monthly car and household premium by a whopping R120. So I get dialling and almost immediately get through to Mohamed Choglay, call centre agent. I'm so ready for a fight ! He calmly verifies my details and then goes into my policy and within 2 minutes comes back with a new amount that is R80 LESS than what I'm currently paying! I could not believe my ears, I was absolutely blown away that this happened so calmly and effortlessly. Mohamed was so professional and helpful and friendly, and I was absolutely thrilled with the response I received. I'm saving R200 per month, and all it took was 1 phonecall and less than 5 minutes. Hats off to Budget on having the facility to reduce our premiums. Mohamed, you are a star. Thank you for your Super Service, patience and assistance, and I hope Budget has more staff like you, who work towards giving your employer and industry more accolades. | |||
| SUPPLIER'S RESPONSE | Budget Insurance Brokers | Time and Date | 12:56:33 | Thu 2 Feb 12 |
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Hello Vanessa Ganesh, Thank you for taking the time to comment on our service. We are delighted to know that Mohammed was able to reduce your premium and to retain you as one of our valued clients. Your kind words were passed on to him and his manager. We are looking forward to be there for you in future. Enjoy the rest of your day! Tinny Pillay. |
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