Budget Insurance Brokers Complaint
 SUPPLIER |
Budget Insurance Br... |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Durban | COUNTRY | South Africa |
| TIME / DATE | 13:43 Sat 4 Feb | PERSON RESPONSIBLE | Charmaine Kemp |
| CUSTOMER | khanyethaba | View all reports by user |
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | Rip Off. Budget Insurance dont pay claims |
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| I have a home contents insurance with Budget / Telesure insurance. My flat was broken into and my goods stolen. I opened a case with police and contacted my insurance, their representative came and did the inspection and took receipts of stolen goods and promised my claim would be cocluded in a week's time. No corespondance after a week so I called in to follow up. I was told they havent been able to confirm with the police, i got them the contacts of the investigating officer. They confirmed after a week finally but then they said they still need to refere my claim because I gave them a wrong description of the type of dwelling i live in - a flat (as per my lease) instead of a townhouse according to them (insurance). Another week later I was told that my claim will not be paid for that reason. Does it take three weeks to establish whether the type of dewlling is townhouse or a flat? These guys (insurance) are in a business of not paying claims. Everything in my claim checked out - premiums up to date, police confirmed, proof of purchase for goods stolen, signs of forced entry to my apartment. i feel so hard done by and its clear that they were never gonna pay from the start | |||
| SUPPLIER'S RESPONSE | Budget Insurance Brokers | Time and Date | 11:40:02 | Mon 6 Feb 12 |
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Hello khanyethaba, Thank you for your comments. We have noted the rejection of your claim. Your complaint was forwarded to senior management at the relevant claims branch to review. We will be in contact with you once this was done. Kind regards, Tinny Pillay. |
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