Budget Insurance Brokers Complaint
 SUPPLIER |
Budget Insurance Br... |
 INDUSTRY |
Insurance |
| BRANCH / AREA | national | COUNTRY | South Africa |
| TIME / DATE | 20:03 Sat 4 Feb | PERSON RESPONSIBLE | call centre |
| CUSTOMER | wan | View all reports by user |
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2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | budget is too expensive |
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| I took out car indurance 1 june 2010,policy no: 777625151. Feb 2011 i traded in my car for another one. Instead of just updating new car details the invompetent employee at budget cancelled my insurance. I had to to re do everything. Now i just got a letter that my premuims will increase to R 931! After 19 months with budget why was my policy never reviewed after 12 months. My risk profile is very low because ive never claimed, my car parks in a locked garage in a secure estate and ive had my licence for 4 yrs. If i should pay R931 then budget is not the cost effective insurance it claims to be. | |||
| SUPPLIER'S RESPONSE | Budget Insurance Brokers | Time and Date | 12:42:25 | Mon 6 Feb 12 |
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Hello wan, Thank you for your comments. The fact that a new policy was written up when you changed vehicles caused the review date of your policy to change to the inception date of your new policy. As the new policy commenced in February, your policy was due for a review 12 months later. We have however referred your complaint to one of our group specialists to determine if they could provide you with more affordable cover based on your risk profile. A consultant will be in contact with you soonest. We apologise for any inconvenience that was caused. Kind regards, Tinny Pillay. |
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| CUSTOMER'S FEEDBACK | wan | Time and Date | 02:30:36 | Wed 8 Feb 12 |
| Not Impressed: No one has called me yet and I want Budget to take responsibility for their mistake of cancelling and restarting my policy with them. I joined in june 2010 not February 2011 and the policy being cancelled was not my fault, I'm not willing to pay for your mistakes. My policy must be reviewed from 2010 . A mistake was made and my complaint should certainly be an exception. | |||
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