Budget Insurance Brokers Conversion
 SUPPLIER |
Budget Insurance Br... |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Telesales | COUNTRY | South Africa |
| TIME / DATE | 10:07 Thu 18 Aug | PERSON RESPONSIBLE | Telesales |
| CUSTOMER | Bulelwan | View all reports by user |
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| PROBLEM | BAD PRODUCT |
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| INCIDENT | Thu 18 Aug | ||
| HEADLINE | This is a bad product - Consumer Protector Help! |
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Budget sells this product called Restore Smart that I am of the opinion no-one will ever get to claim from. The product is supposed to cover you for minor dents and scratches. They only cover an amount up to R2250 with an excess of R350. What this means is that if your claim exceeds R2250, they will decline your claim and NOT that they will pay up to a maximum of R2250 and you have to settle the rest out of your own pocket. They just decline the claim. If you look at a basic claim for a dent or a scratch on one panel on your vehicle: Paint is a standard fee of R1650 excl. VAT = R1881 and that leaves you with R369 for labour, spares and the strip and assembly of the vehicle. If anyone out there can get a body shop to strip, paint and assemble a body panel for R369 including VAT, please let me know. For a company like Budget, having been in this industry for such a long time, I would assume that they would have intimate knowledge of the standard rates charged by bodyshops and as such there is no justification for designing and selling such a obviously flawed product. What I would like to know is what this product is designed to do. |
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| SUPPLIER'S RESPONSE | Budget Insurance Brokers | Time and Date | 16:56:14 | Thu 18 Aug 11 |
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Hello Bulelwan, Thank you for your comments. We will obtain more details regarding your previous claims and will provide you with comprehensive feedback soonest. Kind regards, Tinny Pillay. |
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| CUSTOMER'S FEEDBACK | Bulelwan | Time and Date | 20:35:42 | Mon 22 Aug 11 |
| Quite Impressed: Budget did contact me within a day of my lodging the complaint on Hello Peter. My claim has been paid out. I will be following up with them to find out what they are doing about the Restore Smart product. | |||
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