Budget Insurance Brokers Conversion
 SUPPLIER |
Budget Insurance Br... |
 INDUSTRY |
Insurance |
| BRANCH / AREA | call centre | COUNTRY | South Africa |
| TIME / DATE | 08:28 Thu 9 Feb | PERSON RESPONSIBLE | secretary |
| CUSTOMER | adj | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | 24hrs for confirmation of cover |
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i called at 10.30 am to get confirmation of cover and 24 hours later still do not have it. Someone is typing it, (perhaps blind folded). if i have to wait 24 hours for a piece of paper to confirm cover , how long does a client have to wait for a claim to be sorted |
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| SUPPLIER'S RESPONSE | Budget Insurance Brokers | Time and Date | 09:59:48 | Thu 9 Feb 12 |
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Hello adj, Thank you for your comments. The service that you described here is not acceptable. Your complaint was forwarded to the client services manager for her urgent assistance. The manager will ensure that you receive the requested document as soon as possible. We apologise for the inconvenience that was caused. Kind regards, Tinny Pillay. |
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| CUSTOMER'S FEEDBACK | adj | Time and Date | 15:36:26 | Mon 13 Feb 12 |
| Over the Moon: Sorted in a jiffy !!!!! thanks | |||
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