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Bradlows - Customer Feedback and Analysis

Shown below are the statistics for Bradlows based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (2) 3%
Complaint (75) 97%
Customer Compliment Complaint
1. cynthiasib03
2. sonto@02
3. lelo02
4. Rubi02
5. Dumisanis01
Nature of complaints (last 12 months): 75 reports - Bradlows
Bad Attitude (6) 8% Bad Attitude
Billing/Accounts (13) 17% Billing/Accounts
Breach of Contract (3) 4% Breach of Contract
Damaged Goods (16) 21% Damaged Goods
Feedback/Response (4) 5% Feedback/Response
Late/No Delivery (10) 13% Late/No Delivery
Other (12) 16% Other
Out of Stock (1) 1% Out of Stock
Passing the Buck (1) 1% Passing the Buck
Chart
 Pricing/Barcodes Pricing/Barcodes (1) 1%
Repairs/Servicing Repairs/Servicing (6) 8%
Spam Spam (2) 3%
Nature of complaints (last 12 months): 28732 reports - Retail Industry Analysis
Bad Attitude (3838) 13% Bad Attitude
Billing/Accounts (2606) 9% Billing/Accounts
Booking Query (38) 0% Booking Query
Breach of Contract (414) 1% Breach of Contract
Call Centre!! (325) 1% Call Centre!!
Competitions (79) 0% Competitions
Damaged Goods (2185) 8% Damaged Goods
Expiry Date (311) 1% Expiry Date
Feedback/Response (1496) 5% Feedback/Response
Chart
 Hygiene Hygiene (318) 1%
Late/No Delivery Late/No Delivery (1517) 5%
Other Other (11779) 41%
Out of Stock Out of Stock (983) 3%
Passing the Buck Passing the Buck (510) 2%
Pricing/Barcodes Pricing/Barcodes (740) 3%
Repairs/Servicing Repairs/Servicing (1419) 5%
Spam Spam (174) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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Tue 22 May 2012
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