Based on recent customer reviews, Boxer Liquor draws strong criticism across several branches, including Vosloorus Chris Hani, Moletsane, Daveyton and Vereeniging. Shoppers repeatedly describe being forced to pay for bottles that broke on overcrowded shelves, refused exchanges without an original till slip, advertised specials not honoured at the till, and unresolved card and voucher refunds. Long waits to pay and unhelpful security staff add to the frustration. A smaller group of customers praise the friendly cashiers, quick service and convenient in-store cash withdrawals.
TrustIndex
2.5
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Boxer Liquor
What do customers say about Boxer Liquor?
Based on recent customer reviews, Boxer Liquor draws strong criticism across several branches, including Vosloorus Chris Hani, Moletsane, Daveyton and Vereeniging. Shoppers repeatedly describe being forced to pay for bottles that broke on overcrowded shelves, refused exchanges without an original till slip, advertised specials not honoured at the till, and unresolved card and voucher refunds. Long waits to pay and unhelpful security staff add to the frustration. A smaller group of customers praise the friendly cashiers, quick service and convenient in-store cash withdrawals.
Is Boxer Liquor trustworthy?
Boxer Liquor has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. Hellopeter has tracked Boxer Liquor across 58 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2021
**** Savanna
Goodmorning yesterday I bought 12 savanna at Boxer Bars, am not happy with the taste of it,it is not original it has a sweet taste.The after effect are not good at all heavy had and consistent running tummy,So can you please look in to this matter cause its not the 1st time....Thank you inadvance
1 reviews | Active since Nov 2021
**** Savanna
Goodmorning yesterday I bought 12 savanna at Boxer Bars, am not happy with the taste of it,it is not original it has a sweet taste.The after effect are not good at all heavy had and consistent running tummy,So can you please look in to this matter cause its not the 1st time....Thank you inadvance
1 reviews | Active since Oct 2021
Poor Customer Service Boxer Liquor Diepsloot
Dear Boxer Customer Service/Management, I would like to lodge a formal complaint regarding an unpleasant experience we had yesterday at Boxer Liquor in Diepsloot. We went to the store intending to purchase the Bernini special that was advertised in the store. The promotion indicated that customers would receive a small Bernini can for free. However, when we wanted to purchase the promotion, we were informed that the free small Bernini cans had already run out. We questioned why the promotional posters were still displayed throughout the store if the promotional stock was no longer available. From a customer's perspective, if the promotion is still being advertised inside the store, we reasonably expect that the promotion is still available. We therefore asked whether we could be offered an alternative of the same value, as we were still willing to purchase the advertised promotion. We were then told that the manager would assist us. We waited for more than 20 minutes for the manager to arrive. Unfortunately, when the manager, Moses, eventually arrived, his attitude towards us was extremely disappointing. He was rude and dismissive and simply told us that the small cans were finished and that there was nothing he could do. He did not attempt to negotiate with us, offer an alternative, or find a reasonable solution to the situation. What makes this even more disappointing is that we were making a purchase to the value of approximately R2,744. We expected to be treated with respect and for the store to make a reasonable effort to assist us, especially considering that the promotion was still being advertised in the store. We understand that promotional stock can run out. However, in such circumstances, the promotional advertising should be removed or clearly marked as unavailable. Customers should also not be made to feel as though they are inconveniencing staff when they question an advertised promotion. I would appreciate it if this matter could be investigated, particularly: 1. Why the Bernini promotional posters were still displayed after the promotional stock had run out. 2. What Boxer’s policy is when advertised promotional stock is unavailable. 3. Why we were not offered a reasonable alternative considering the advertised promotion was still being displayed. 4. The conduct and attitude of the manager, Moses, towards us. 5. What steps will be taken to prevent similar incidents from happening to other customers. We are not only raising this complaint because the promotional item was unavailable, but because of the way the matter was handled. Good customer service means listening to customers, treating them with respect, and making a reasonable effort to resolve a problem. I look forward to receiving a formal response and resolution to this complaint.
1 reviews | Active since Oct 2021
Poor Customer Service Boxer Liquor Diepsloot
Dear Boxer Customer Service/Management, I would like to lodge a formal complaint regarding an unpleasant experience we had yesterday at Boxer Liquor in Diepsloot. We went to the store intending to purchase the Bernini special that was advertised in the store. The promotion indicated that customers would receive a small Bernini can for free. However, when we wanted to purchase the promotion, we were informed that the free small Bernini cans had already run out. We questioned why the promotional posters were still displayed throughout the store if the promotional stock was no longer available. From a customer's perspective, if the promotion is still being advertised inside the store, we reasonably expect that the promotion is still available. We therefore asked whether we could be offered an alternative of the same value, as we were still willing to purchase the advertised promotion. We were then told that the manager would assist us. We waited for more than 20 minutes for the manager to arrive. Unfortunately, when the manager, Moses, eventually arrived, his attitude towards us was extremely disappointing. He was rude and dismissive and simply told us that the small cans were finished and that there was nothing he could do. He did not attempt to negotiate with us, offer an alternative, or find a reasonable solution to the situation. What makes this even more disappointing is that we were making a purchase to the value of approximately R2,744. We expected to be treated with respect and for the store to make a reasonable effort to assist us, especially considering that the promotion was still being advertised in the store. We understand that promotional stock can run out. However, in such circumstances, the promotional advertising should be removed or clearly marked as unavailable. Customers should also not be made to feel as though they are inconveniencing staff when they question an advertised promotion. I would appreciate it if this matter could be investigated, particularly: 1. Why the Bernini promotional posters were still displayed after the promotional stock had run out. 2. What Boxer’s policy is when advertised promotional stock is unavailable. 3. Why we were not offered a reasonable alternative considering the advertised promotion was still being displayed. 4. The conduct and attitude of the manager, Moses, towards us. 5. What steps will be taken to prevent similar incidents from happening to other customers. We are not only raising this complaint because the promotional item was unavailable, but because of the way the matter was handled. Good customer service means listening to customers, treating them with respect, and making a reasonable effort to resolve a problem. I look forward to receiving a formal response and resolution to this complaint.
1 reviews | Active since Sept 2026
Yolanda Zikhona Sunduza
There is a very rude lady at boxer liquor jeppe post office who is a girlfriend with the jeppe post office building manager. Her name is Yolanda Zikhona Sunduza, she treats customers with a ******* attitude, she speaks out of turn and yesterday I saw her assault one of the customers. Her attitude is so unaccapetable and conflicts with the rules and regulations of any uniform...this matter needs to be dealt with also not forgetting the misconduct of dating a stakeholder being the building manager of where she works.
1 reviews | Active since Sept 2026
Yolanda Zikhona Sunduza
There is a very rude lady at boxer liquor jeppe post office who is a girlfriend with the jeppe post office building manager. Her name is Yolanda Zikhona Sunduza, she treats customers with a ******* attitude, she speaks out of turn and yesterday I saw her assault one of the customers. Her attitude is so unaccapetable and conflicts with the rules and regulations of any uniform...this matter needs to be dealt with also not forgetting the misconduct of dating a stakeholder being the building manager of where she works.
1 reviews | Active since Mar 2012
Appalling service
We where made to wait more than un hour just to pay...and when got to the counter a bottle fell off.. and my sister payed for it what reason
1 reviews | Active since Mar 2012
Appalling service
We where made to wait more than un hour just to pay...and when got to the counter a bottle fell off.. and my sister payed for it what reason
1 reviews | Active since Dec 2025
Bad Service
This is the 2nd time going to boxer and they made me pay for something I did not break. Picked out an item and it burst in my hand and broke and they made me pay for it, saying if I did not pick it it would have not broken. It is ridiculous because the staff that does the packing squeeze things on the shelves to a point that when you pick out an item the other falls and breaks. This is appalling and the staff is very rude to a point that I had to beg them to let me see the footage.
1 reviews | Active since Dec 2025
Bad Service
This is the 2nd time going to boxer and they made me pay for something I did not break. Picked out an item and it burst in my hand and broke and they made me pay for it, saying if I did not pick it it would have not broken. It is ridiculous because the staff that does the packing squeeze things on the shelves to a point that when you pick out an item the other falls and breaks. This is appalling and the staff is very rude to a point that I had to beg them to let me see the footage.
1 reviews | Active since Sept 2019
Friendly, loving cashiers
I always withdraw money there, because It's cheaper to withdraw at the shops and they always give me the change that I need, Unlike doing ATM withdrawals, the staff at Boxer liquor store are always friendly, loving and willing to assist with open hearts, even if they don't have money that I need they will ask me to wait. Keep up the good work ladies.
1 reviews | Active since Sept 2019
Friendly, loving cashiers
I always withdraw money there, because It's cheaper to withdraw at the shops and they always give me the change that I need, Unlike doing ATM withdrawals, the staff at Boxer liquor store are always friendly, loving and willing to assist with open hearts, even if they don't have money that I need they will ask me to wait. Keep up the good work ladies.
1 reviews | Active since Mar 2026
Being ****med
They sacamed me my money R700 I bought alcohol last week it said declined but took money out my account I went to the office they said I must wait 48 hours I did and still didn't receive my money it's been almost a week and a half am a student and I haven't got my miney
1 reviews | Active since Mar 2026
Being ****med
They sacamed me my money R700 I bought alcohol last week it said declined but took money out my account I went to the office they said I must wait 48 hours I did and still didn't receive my money it's been almost a week and a half am a student and I haven't got my miney
1 reviews | Active since Nov 2024
Boxer Quarlbert center
Very poor customer service I bought a Black Label special of R55x3 and I brought my own bottles and I was charged R61 when I told them about that error I had to wait more that 2 hours for it to be resolved the staff was busy chatting with each other they didn’t inform the manger I had to go to the store Mananger my self…. I’m so disappointed
1 reviews | Active since Nov 2024
Boxer Quarlbert center
Very poor customer service I bought a Black Label special of R55x3 and I brought my own bottles and I was charged R61 when I told them about that error I had to wait more that 2 hours for it to be resolved the staff was busy chatting with each other they didn’t inform the manger I had to go to the store Mananger my self…. I’m so disappointed