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Bonitas - Customer Feedback and Analysis

Shown below are the statistics for Bonitas based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (108) 28%
Complaint (279) 72%
Customer Compliment Complaint
1. xihluke12306
2. mariscakidson14
3. cchapman04
4. cinda1104
5. Colognes40
Customer Feedback to Supplier Responses (last 12 months): 112 reports
Chart
Over the moon Over the moon (22) 20%
Quite Impressed Quite Impressed (22) 20%
Indifferent Indifferent (13) 12%
Not Impressed Not Impressed (20) 18%
Utterly Disgusted Utterly Disgusted (35) 31%
Nature of complaints (last 12 months): 279 reports - Bonitas
Bad Attitude (9) 3% Bad Attitude
Billing/Accounts (90) 32% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (6) 2% Breach of Contract
Call Centre!! (23) 8% Call Centre!!
Expiry Date (1) 0% Expiry Date
Feedback/Response (46) 16% Feedback/Response
Late/No Delivery (12) 4% Late/No Delivery
Other (83) 30% Other
Chart
Passing the Buck Passing the Buck (7) 3%
Spam Spam (1) 0%
Nature of complaints (last 12 months): 4810 reports - Medical Aid Industry Analysis
Bad Attitude (164) 3% Bad Attitude
Billing/Accounts (1283) 27% Billing/Accounts
Booking Query (15) 0% Booking Query
Breach of Contract (165) 3% Breach of Contract
Call Centre!! (285) 6% Call Centre!!
Damaged Goods (2) 0% Damaged Goods
Expiry Date (10) 0% Expiry Date
Feedback/Response (609) 13% Feedback/Response
Hygiene (1) 0% Hygiene
Chart
Late/No Delivery Late/No Delivery (167) 3%
Other Other (1907) 40%
Out of Stock Out of Stock (2) 0%
Passing the Buck Passing the Buck (164) 3%
Pricing/Barcodes Pricing/Barcodes (17) 0%
Repairs/Servicing Repairs/Servicing (12) 0%
Spam Spam (7) 0%

Please note: All Reports & Stats fall away after 12 months

 
Tue 22 May 2012
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