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BMW South Africa - Customer Feedback and Analysis

Shown below are the statistics for BMW South Africa based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (36) 14%
Complaint (230) 86%
Customer Compliment Complaint
1. VerySuave02
2. clintbrink5@02
3. soniaforssman11
4. Minenhle1202
5. junaid .m. ally11
Nature of complaints (last 12 months): 230 reports - BMW South Africa
Bad Attitude (22) 10% Bad Attitude
Billing/Accounts (6) 3% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (5) 2% Breach of Contract
Call Centre!! (2) 1% Call Centre!!
Damaged Goods (17) 7% Damaged Goods
Feedback/Response (17) 7% Feedback/Response
Late/No Delivery (8) 3% Late/No Delivery
Other (39) 17% Other
Chart
Out of Stock Out of Stock (1) 0%
Passing the Buck Passing the Buck (10) 4%
Pricing/Barcodes Pricing/Barcodes (2) 1%
Repairs/Servicing Repairs/Servicing (99) 43%
Spam Spam (1) 0%
Nature of complaints (last 12 months): 11361 reports - Motor Industry Analysis
Bad Attitude (721) 6% Bad Attitude
Billing/Accounts (191) 2% Billing/Accounts
Booking Query (33) 0% Booking Query
Breach of Contract (357) 3% Breach of Contract
Call Centre!! (33) 0% Call Centre!!
Competitions (10) 0% Competitions
Damaged Goods (720) 6% Damaged Goods
Expiry Date (18) 0% Expiry Date
Feedback/Response (579) 5% Feedback/Response
Chart
Hygiene Hygiene (2) 0%
Late/No Delivery Late/No Delivery (397) 3%
Other Other (4436) 39%
Out of Stock Out of Stock (110) 1%
Passing the Buck Passing the Buck (305) 3%
Pricing/Barcodes Pricing/Barcodes (89) 1%
Repairs/Servicing Repairs/Servicing (3332) 29%
Spam Spam (28) 0%

Please note: All Reports & Stats fall away after 12 months

 
Tue 22 May 2012
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