BMW South Africa Complaint
 SUPPLIER |
BMW South Africa |
 INDUSTRY |
Motor |
| BRANCH / AREA | South Africa | COUNTRY | South Africa |
| TIME / DATE | 10:18 Tue 31 Jan | PERSON RESPONSIBLE | Kenny |
| CUSTOMER | devi.moodley | View all reports by user |
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2
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| PROBLEM | Bad Attitude |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Unacceptable management of complaint |
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My car has been with Lyndhurst Auto for 3 weeks. I lodged a complaint with BMW SA on Friday. I did not receive any feedback and had to call back 3 times before the call was escalated. The manner in which I was addressed by BMW SA call centre staff was condescending and unacceptable. My issues have not been resolved and I was informed that it was acceptable for my car to be used for personal use by the dealer. I will only be allowed to speak to a technical person if the matter is not resolved. It has been 3 weeks I think I am entitled to speak to some one that understands the technical issues related to my motor vehicle and not a customer service representative that can not answer any of my questions as to what the actual problem with the motor vehicle is. |
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