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BMW Autobavaria - Customer Feedback and Analysis

Shown below are the statistics for BMW Autobavaria based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (3) 19%
Complaint (13) 81%
Customer Compliment Complaint
1. Sophez7501
2. Mogami01
3. SKelehe01
4. SANDYn01
5. Good Samaritan10
Nature of complaints (last 12 months): 13 reports - BMW Autobavaria
Bad Attitude (1) 8% Bad Attitude
Damaged Goods (2) 15% Damaged Goods
Other (1) 8% Other
Passing the Buck (2) 15% Passing the Buck
Repairs/Servicing (7) 54% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 11364 reports - Motor Industry Analysis
Bad Attitude (721) 6% Bad Attitude
Billing/Accounts (191) 2% Billing/Accounts
Booking Query (33) 0% Booking Query
Breach of Contract (357) 3% Breach of Contract
Call Centre!! (33) 0% Call Centre!!
Competitions (10) 0% Competitions
Damaged Goods (720) 6% Damaged Goods
Expiry Date (18) 0% Expiry Date
Feedback/Response (580) 5% Feedback/Response
Chart
Hygiene Hygiene (2) 0%
Late/No Delivery Late/No Delivery (397) 3%
Other Other (4437) 39%
Out of Stock Out of Stock (110) 1%
Passing the Buck Passing the Buck (305) 3%
Pricing/Barcodes Pricing/Barcodes (89) 1%
Repairs/Servicing Repairs/Servicing (3333) 29%
Spam Spam (28) 0%

Please note: All Reports & Stats fall away after 12 months

 
Tue 22 May 2012
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