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Blackberry - Customer Feedback and Analysis

Shown below are the statistics for Blackberry based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (6) 2%
Complaint (306) 98%
Customer Compliment Complaint
1. michkr3903
2. rondog03
3. Prechy02
4. sabsy02
5. Tony02
Nature of complaints (last 12 months): 306 reports - Blackberry
Bad Attitude (6) 2% Bad Attitude
Billing/Accounts (4) 1% Billing/Accounts
Breach of Contract (11) 4% Breach of Contract
Call Centre!! (3) 1% Call Centre!!
Competitions (2) 1% Competitions
Damaged Goods (68) 22% Damaged Goods
Expiry Date (1) 0% Expiry Date
Feedback/Response (12) 4% Feedback/Response
Late/No Delivery (6) 2% Late/No Delivery
Chart
 Other Other (98) 32%
Passing the Buck Passing the Buck (3) 1%
Repairs/Servicing Repairs/Servicing (86) 28%
Spam Spam (6) 2%
Nature of complaints (last 12 months): 51446 reports - Telecommunications Industry Analysis
Bad Attitude (1989) 4% Bad Attitude
Billing/Accounts (14192) 28% Billing/Accounts
Booking Query (64) 0% Booking Query
Breach of Contract (2369) 5% Breach of Contract
Call Centre!! (3188) 6% Call Centre!!
Competitions (65) 0% Competitions
Damaged Goods (1137) 2% Damaged Goods
Expiry Date (132) 0% Expiry Date
Feedback/Response (4540) 9% Feedback/Response
Chart
 Hygiene Hygiene (7) 0%
Late/No Delivery Late/No Delivery (1992) 4%
Other Other (14578) 28%
Out of Stock Out of Stock (595) 1%
Passing the Buck Passing the Buck (1349) 3%
Pricing/Barcodes Pricing/Barcodes (210) 0%
Repairs/Servicing Repairs/Servicing (4743) 9%
Spam Spam (296) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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Tue 22 May 2012
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(last 60 days)

  1. Standard Bank (102)
  2. Vodacom (96)
  3. First National Bank (78)
  4. Mtn (71)
  5. Cell C (68)
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New Companies Who
Respond(last 10 days)

List of all 1770
Companies Who Respond
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