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Bitdefender - Customer Feedback and Analysis

Shown below are the statistics for Bitdefender based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (0) 0%
Complaint (2) 100%
Customer Compliment Complaint
1. CSwacina01
2. francopea01
Customer Feedback to Supplier Responses (last 12 months): 1 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (1) 100%
Utterly Disgusted Utterly Disgusted (0) 0%
Nature of complaints (last 12 months): 2 reports - Bitdefender
Feedback/Response (1) 50% Feedback/Response
Other (1) 50% Other
Chart
Nature of complaints (last 12 months): 1850 reports - IT Industry Analysis
Bad Attitude (97) 5% Bad Attitude
Billing/Accounts (55) 3% Billing/Accounts
Booking Query (4) 0% Booking Query
Breach of Contract (48) 3% Breach of Contract
Call Centre!! (53) 3% Call Centre!!
Competitions (2) 0% Competitions
Damaged Goods (93) 5% Damaged Goods
Expiry Date (2) 0% Expiry Date
Feedback/Response (134) 7% Feedback/Response
Chart
Hygiene Hygiene (1) 0%
Late/No Delivery Late/No Delivery (87) 5%
Other Other (958) 52%
Out of Stock Out of Stock (10) 1%
Passing the Buck Passing the Buck (21) 1%
Pricing/Barcodes Pricing/Barcodes (13) 1%
Repairs/Servicing Repairs/Servicing (260) 14%
Spam Spam (12) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 22 May 2012
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