Bitdefender Complaint
 SUPPLIER |
Bitdefender |
 INDUSTRY |
IT |
| BRANCH / AREA | South Africa | COUNTRY | South Africa |
| TIME / DATE | 22:44 Tue 5 Jul | PERSON RESPONSIBLE | |
| CUSTOMER | CSwacina | View all reports by user |
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1
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 6 Jun | ||
| HEADLINE | Software not giving what it says |
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I bought a Bitdefender product, because I use to like & trust its services. But unfortunately this time I seemed to have bought an apple with a few worms in it. One of the major reasons why I bought it was for the Parental Control Feature which can also be controlled over the internet. Which is not working on my account. Another reason for buying it was the home network management feature which also doesn't work according to my specifications - Can't control any computer over the network. I viewed all support video's, done the live chat which took me forever to find - because I received it via-via-via a few emailweb links which was part of a response from the support-team I think, which only said they will send it to to the appropriate department & I needed to submit a online question-are. This probably happened a good 5 or 6 times. My 30 days money back guarantee expired like 2weeks ago and still have NO resolution after I contacted the support team within the first week of install - being patient waiting for a response as seeing as they even published the features in the video and on the packaging. I would just like some feedback and have the product fully working. |
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| UPDATED RESPONSE | Bitdefender | Time and Date | 08:16:42 | Fri 8 Jul 11 |
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Hello CSwacina Hi There Thank you for brining this to our attention . At bitdefender we strive to be as helpful as possible . I will get one of the technical guys to call you first thing this morning . Please if you would be so kind to mention who you have spoken to at our local office. Regards BitDefender Technical Team |
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| CUSTOMER'S FEEDBACK | CSwacina | Time and Date | 09:00:09 | Sat 9 Jul 11 |
| Not Impressed: Although they did contact me for which I am somewhat grateful, Problem not resolved. I told them when I would be home and the response I got was that it was outside working hours and will be attended to on Monday-so much for the 24hr support. | |||
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