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Bestmed Medical Scheme - Customer Feedback and Analysis

Shown below are the statistics for Bestmed Medical Scheme based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (27) 12%
Complaint (191) 88%
Customer Compliment Complaint
1. nilla04
2. nationwise22
3. ppakotze03
4. craigpta12
5. Disenchanted03
Customer Feedback to Supplier Responses (last 12 months): 71 reports
Chart
Over the moon Over the moon (3) 4%
Quite Impressed Quite Impressed (12) 17%
Indifferent Indifferent (5) 7%
Not Impressed Not Impressed (15) 21%
Utterly Disgusted Utterly Disgusted (36) 51%
Nature of complaints (last 12 months): 191 reports - Bestmed Medical Scheme
Bad Attitude (6) 3% Bad Attitude
Billing/Accounts (47) 25% Billing/Accounts
Breach of Contract (3) 2% Breach of Contract
Call Centre!! (33) 17% Call Centre!!
Feedback/Response (40) 21% Feedback/Response
Late/No Delivery (8) 4% Late/No Delivery
Other (47) 25% Other
Passing the Buck (6) 3% Passing the Buck
Repairs/Servicing (1) 1% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 4808 reports - Medical Aid Industry Analysis
Bad Attitude (164) 3% Bad Attitude
Billing/Accounts (1283) 27% Billing/Accounts
Booking Query (15) 0% Booking Query
Breach of Contract (165) 3% Breach of Contract
Call Centre!! (285) 6% Call Centre!!
Damaged Goods (2) 0% Damaged Goods
Expiry Date (10) 0% Expiry Date
Feedback/Response (609) 13% Feedback/Response
Hygiene (1) 0% Hygiene
Chart
Late/No Delivery Late/No Delivery (167) 3%
Other Other (1905) 40%
Out of Stock Out of Stock (2) 0%
Passing the Buck Passing the Buck (164) 3%
Pricing/Barcodes Pricing/Barcodes (17) 0%
Repairs/Servicing Repairs/Servicing (12) 0%
Spam Spam (7) 0%

Please note: All Reports & Stats fall away after 12 months

 
Tue 22 May 2012
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