Bestmed Medical Scheme Complaint
 SUPPLIER |
Bestmed Medical Scheme |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 08:10 Thu 9 Feb | PERSON RESPONSIBLE | Felecia Abbot and Gri... |
| CUSTOMER | HollyJ | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | terrible service in general! |
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I cancelled my medical aid with them in October 2011, they sent me a confirmation of this and yet they STILL debited out of my account!! twice in January and then again in February. When I send a e-mail to them I get a response that they will pay it back into my account a week later! I ask why and i get a one liner response to my e-mail giving me a number to call, i try call the number and it is incorrect so I e-mail once again and her repose is just the number ! BAD BAD BAD service! I call the now correct number this morning only to be told that my membership was only cancelled yesterday so I need to go to the bank myself if I want the money back sooner! I must take time out of my day to fix their mistakes and mess ups ???? once again second person I am dealing with and BAD BAD service! I ask to speak to someone higher and get told I need to e-mail the lady I am currently speaking to ??? now why would I do that if I just spoke to you and you were shocking in handeling my situation as well ?? CAN SOMEONE IN CUSTOMER RELATIONS PLEASE CONTACT ME !!! |
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| SUPPLIER'S RESPONSE | Bestmed Medical Scheme | Time and Date | 15:47:59 | Tue 14 Feb 12 |
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Hello HollyJ, Thank you for logging your complaint on hellopeter.com. We sincerely apologise for this error. As discussed with you, we made the necessary refund arrangements on 10/02/2012. Regards, Bestmed Medical Scheme |
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