Bestmed Medical Scheme Complaint
 SUPPLIER |
Bestmed Medical Scheme |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 14:41 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | jeanine11 | View all reports by user |
 0
1
|
| PROBLEM | Poor Service |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Thu 9 Feb | ||
| HEADLINE | POOR CUSTOMER SERVICE |
||
| For the past 42 years I have received excellent service from Telemed Medical Scheme up until the take over by Bestmed, administered by Sanlam. I have never received such poor customer service ever before.Since September 2011 doctors accounts take forever to be paid, due to systems being changed and changed back again (this is what I was told). When I ask to speak to one of the Directors, I'm always told that they are in meetings and no one else can assist me. When having to change options for 2012, none of the call centre staff or anyone else could attend to my queries. On phoning, there is a long list off options to choose from, only to find that your call is not answered, or you are being reverted back to the switchboard, resulting in me spending hours on the phone for assistance. Bestmed is giving the Sanlam group a terrrible name. I am now being handed over and black listed due to accounts not being paid by the scheme due to a lack of their poor assistance, and I feel this is totally unfair. I need this issue to be resolved urgently, and have my name cleared. I am also already looking for quotations to join a new Medical Scheme whom can assist me with better customer care | |||
| SUPPLIER'S RESPONSE | Bestmed Medical Scheme | Time and Date | 16:24:14 | Tue 14 Feb 12 |
|
Hello jeanine11, Thank you for logging your complaint on hellopeter.com We sincerely apologise for the frustration we have caused you. Yes, the initial upgrading to a different IT platform and then reverting back to our previous medical scheme administration system is the primary reason for the delays our clients are experiencing in claims payment. The good news is that we are in the final stages of completing our claim payment reconciliations and within the next two weeks our service levels will improve. We thank you for your patience during this trying time. We agree that being handed over is unacceptable and our client service consultant will contact you shortly to discuss this issue in more detail. Regards, Bestmed Medical Scheme |
|||
| UPDATED RESPONSE | Bestmed Medical Scheme | Time and Date | 17:02:51 | Fri 17 Feb 12 |
|
Hello jeanine11, Thank you for chatting with Mrs. Delaney Kruger on 15/02/2012. We confirm that 2011 short-paid claims will be re-processed on or before 29/02/2012. If we are not in a position to meet this deadline we will inform you accordingly. Regards, Bestmed Medical Scheme |
|||
| CUSTOMER'S FEEDBACK | jeanine11 | Time and Date | 07:36:44 | Tue 14 Feb 12 |
| Utterly Disgusted: Up until today, no one from Bestmed has contacted me regarding my complaint! | |||
Relevant content (Last 5 Poor Service Problems)
 |
|||
|
|
(( • )) Supplier's response | ||
|
|
(( • )) Supplier's response | ||
|
|
(( • )) Updated response | ||
|
|
(( • )) Supplier's response |
Facebook Application
