Bestmed Medical Scheme Complaint
 SUPPLIER |
Bestmed Medical Scheme |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | East London | COUNTRY | South Africa |
| TIME / DATE | 17:17 Fri 3 Feb | PERSON RESPONSIBLE | Membership dept |
| CUSTOMER | BoyiA | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | No feedback on query_ issue of membership cards |
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| On Monday the 30th Jan I lodged a query with Medscheme wanting to know when are they going to issue membership cards. I then requested that they issue me with a medical aid certificate confirming my membership status. I phoned the Call Centre about 10 times this week but did not get any assistance. I would be on the call for 10min, and then the phone would cut. I logged a query online, and todate none of the queries have been resolved, let alone followed up by a phone call. This such a poor service an am now concerned about future service if it is going to be such a hassle to get a mere medical aid card, let alone a certificate of membership. One of the query tickets is Ticket: E81BA274F8F3C | |||
| SUPPLIER'S RESPONSE | Bestmed Medical Scheme | Time and Date | 17:27:49 | Fri 3 Feb 12 |
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Hello BoyiA, Thank you for logging your complaint on hellopeter.com A certificate of membership has been e-mailed to you under seperate cover. We sincerely apologise for the delay in the issuing and distributing of your membership card. We confirm that your membership card has been dispatched and that you should receive it shortly. Regards, Bestmed Medical Scheme |
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| UPDATED RESPONSE | Bestmed Medical Scheme | Time and Date | 16:29:11 | Fri 17 Feb 12 |
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Hello BoyiA, Your discussions with Mr. Glyne from our membersip department refer. We trust the matter has now been resolved to your satisfaction. Regards, Bestmed Medical Scheme |
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| CUSTOMER'S FEEDBACK | BoyiA | Time and Date | 09:04:46 | Wed 8 Feb 12 |
| Not Impressed: The certificate of membership that was emailed to me had incorrect postal address and gave back feedback to BestMed and they promised to correct but they did not email me a new certificate. A BestMed consultant who phoned me on Monday informed me that my membership card was posted to me on the 21st Jan with the correct postal address as was on the application form. Todate I have not received the card and postage with SA only takes about 4 days and not 3 weeks. My query is still not resolved | |||
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