Bestmed Medical Scheme Complaint
 SUPPLIER |
Bestmed Medical Scheme |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | South Africa | COUNTRY | South Africa |
| TIME / DATE | 15:27 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | aminnie | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | No feedback and no way to get through! |
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| On 17 January 2012 I submitted 4 medical claims, for which I still have not received any payment or feedback. If been phoning the call centre, but get's cut off as soon as my call is being transfered (20 calls in total already). I also sent messages through to the e-mail address provided [Email Removed] without response! Can anyone please provide me with feedback on my claims!!! | |||
| SUPPLIER'S RESPONSE | Bestmed Medical Scheme | Time and Date | 11:16:23 | Thu 9 Feb 12 |
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Hello aminnie, Thank you for logging your complaint on hellopeter.com We tried ringing you at 11h10 this morning and left a voice mail message. Please contact Lee O'Connor to discuss your complaint in more detail. Thank you. Regards, Bestmed Medical Scheme |
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| UPDATED RESPONSE | Bestmed Medical Scheme | Time and Date | 16:42:36 | Fri 17 Feb 12 |
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Hello aminnie, Claims for service dates: 31/10/2011; 21/11/2011; 23/11/2011 and 27/11/2011 will be processed for payment on or before 29/02/2012. Claims for service dates 09/01/2012 and 07/02/2012 were processed for payment on 14/01/2012 and 10/02/2012 respectively. Claims for service date 11/02/2012 will be processed for payment on 19/02/2012. Regards, Bestmed Medical Scheme |
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