Bestmed Medical Scheme Complaint
 SUPPLIER |
Bestmed Medical Scheme |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | Head office | COUNTRY | South Africa |
| TIME / DATE | 09:44 Tue 24 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Zwaneps | View all reports by user |
 5
12
|
| PROBLEM | Billing / Accounts |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Tue 24 Jan | ||
| HEADLINE | Chronic medication rejected |
||
|
I'm extremeley furious with Bestmed, my son cannot get his chronic medication due to the fact that Bestmed systems give the ff error message''Rejected -Service excluded from benefits - no benefit ''.He 's asthmatic for your info.I have just checked with their call centre ,and Victor confirmed that I still have savings of R 3877 plus my day to day benefits.My memebership no .10562945.This makes no sense to me, the ff medication were rejected yesterday ; Flexotide inhaler Fertomid- I had to pay cash as I need to take it . Scotts Emulsion Berotec syrup Can someone look into this urgently ,my son needs to take his medication.I cannot pay cash for these medication , and I can't understand what is going on with Bestmed.I have never experienced any problems since I joined them about 2 yrs ago,up until now.This has left a bitter taste in my mouth to say the least.I'm very much dissappointed. |
|||
| SUPPLIER'S RESPONSE | Bestmed Medical Scheme | Time and Date | 16:17:56 | Tue 24 Jan 12 |
|
Hello Zwaneps, Thank you for logging your complaint on hellopeter.com We will revert back to you as soon as our investigations are complete. Regards, Bestmed Medical Scheme |
|||
| UPDATED RESPONSE | Bestmed Medical Scheme | Time and Date | 13:37:03 | Fri 17 Feb 12 |
|
Hello Zwaneps, Your claim for Scotts Emulsion, Bioharmony and Fertomid were rejected at 'dispensing stage' due to system interfacing problems at that time. Please submit a paper claim to us and we will refund you accordingly. Flixotide and Berotec were approved under the chronic medicine benefit with effect from April 2011. These are non-formulary items and as such carry a 35% co-payment ie: R54.97 and R53.86 respectively. Unfortunately the claim was processed incorrectly by the pharmacy. Please submit a paper claim to us and we will refund you accordingly. Thank you. Regards, Bestmed Medical Scheme |
|||
| CUSTOMER'S FEEDBACK | Zwaneps | Time and Date | 09:19:55 | Fri 27 Jan 12 |
| Utterly Disgusted: Nobody has contacted me as per their COPY n PASTE message.I regret why I joined them, they don't care about their members.They are happy to take your money every month ,but can't deliver on their promises | |||
Relevant content (Last 5 Billing / Accounts Problems)
 |
|||
|
|
|||
|
|
|||
|
|
|||
|
|
Facebook Application
