Bestmed Medical Scheme Complaint

SUPPLIER	Bestmed Medical Scheme	INDUSTRY	Medical Aid
BRANCH / AREA	CALL CENRE	COUNTRY	South Africa
TIME / DATE	15:02 Fri 27 Jan	PERSON RESPONSIBLE	THE ENTIRE COMPANY
CUSTOMER	YOLANDE NI	View all reports by user	1 6
PROBLEM	NO ONE WANTS TO DO ANY...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 27 Jan
HEADLINE	CHARGED FOR A DEPENDANT THAT WAS SUPPOSE TO BE OFF
YOU WILL SEE ON THIS SITE THAT I HAVE COMPLAINT ABOUT BESTMED NOT TAKING A DEPENDANT OFF WHEN I ASKED THEM TO DO SO. THEY THEN APPOLOGISED AND TOLD ME THE PROBLEM HAS BEEN SOLVED. YET I WAS STILL CHARGED FOR THIS DEPENDANT. I JOINED BESTMED IN NOVEMBER AND I HAVE HAD NOTHING BUT BAD SERVICE FROM THEM. TODAY I TRIED SORTING THIS OUT BUT HAD TO HOLD ON FOR 20 MINUTES BEFORE GETTING TO SOMEONE WHO COULD NOT HELP ME. SHE REQUESTED ME TO SEND AN EMAIL. IN THE MEAN TIME MY MEDICAL AID IS SUSPENDED BECAUSE I REFUSE TO PAY FOR A DEPENDANT THAT I DID NOT HAVE. I AM REALLY SORRY BUT THIS SCHEME SHOULD BE CALLED WORST MED Add a new Bestmed Medical Scheme Report Inappropriate report?
SUPPLIER'S RESPONSE	Bestmed Medical Scheme	Time and Date	14:20:12 \| Mon 30 Jan 12
Hello YOLANDE NI, The adult dependant resignation was actioned on 15/12/2011 as previously stated. Your monthly contribution reduced to R1,342 with effect from January 2012 and the January debit order was rejected due to 'insufficient funds'. We will attempt to recover the arrears at the beginning of February with the February debit order payment run. The amount that will be debited against your account is R1,342 x 2 = R2,684. Your membership remains suspended until such time as any arrear premiums have been received by the Scheme. Regards, Bestmed Medical Scheme