Bestmed Medical Scheme Complaint
 SUPPLIER |
Bestmed Medical Scheme |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | Pretoria head office | COUNTRY | South Africa |
| TIME / DATE | 11:55 Thu 19 Jan | PERSON RESPONSIBLE | Ms S Pieterse |
| CUSTOMER | pvbreda | View all reports by user |
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7
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 19 Jan | ||
| HEADLINE | Administrative chaos at Bestmed |
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| Bestmed changed systems last year and there are major problems. They are now switching back to their old system, but that does not help me. My son went to the dentist in Okt 2011 (Medicross, Westering, PE). My Bestmed statement indicates that two amounts were paid to Medicross, but Medicross disputes this fact. According to Avril at Medicross the remittance received from Bestmed cannot be reconciled with the amount paid into their bank account. In other words: Bestmed paid less into the Medicross bank account than is indicated on the remittance. Thus it is impossible for Medicross to split the payment amongst the various patient accounts. According to Avril Medicross has on several occasions contacted Bestmed, but has received no feedback. The person dealing with the matter at Bestmed is Ms S Pieterse. I spoke to Fleur at Bestmed (and on 5 Jan 2012 to another lady) but no joy. In the meantime I cannot access dental services at Medicross as my account is +90 days. I have now assumed the role of liaison person between Medicross Westering and Bestmed. | |||
| SUPPLIER'S RESPONSE | Bestmed Medical Scheme | Time and Date | 12:56:29 | Thu 19 Jan 12 |
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Hello pvbreda, Thank you for logging your complaint on hellopeter.com. We will revert back to you as soon as our investigations are complete. Regards, Bestmed Medical Scheme |
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| UPDATED RESPONSE | Bestmed Medical Scheme | Time and Date | 11:37:56 | Fri 20 Jan 12 |
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Hello pvbreda, Thank you for chatting with us this morning. We are pleased that the matter has been resolved to your satisfaction. Regards, Bestmed Medical Scheme |
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