Best Electric / Best Hom... Complaint
 SUPPLIER |
Best Electric / Bes... |
 INDUSTRY |
Retail |
| BRANCH / AREA | Paarl | COUNTRY | South Africa |
| TIME / DATE | 00:26 Thu 23 Feb | PERSON RESPONSIBLE | Do I Really |
| CUSTOMER | nanuke | View all reports by user |
 0
2
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| PROBLEM | Feedback / Response |
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| INCIDENT | Thu 23 Feb | ||
| HEADLINE | Really Best Electric? |
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| I have Purchased a Samsung 13kg Washing machine in late December 2011, With interview stage with the Manager I have hesitated to sign the contract as I was not at that stage in the position to purchase the item cash, but was sure of it to do so within less than 3 months of initial purchase date, but surely could not wait as our previous machine just decided its duty days are over, I have understood that I have the option to settle the account in full at any stage within the 3 months as I promised but was advised to take the full finance term to properly afford the item in the interim while awaiting funds, on the 16th of February 9:30 AM I have visited the store and requested the item to be settled and with a initial price of R3999 the outstanding balance is R5862.19 and interest and insurance is apparently charged on a monthly basis? I have requested the manager to call me that was not present in the store and according to the staff will be in later that day, to date NO call, and I can not see why I should pay R1800 for less than 1 month on finance, yes contract signed but any financial inst. has contracts and allow settlement according to the NCR whats up with Lewis's own rules? | |||
| SUPPLIER'S RESPONSE | Best Electric / Best Hom... | Time and Date | 13:27:19 | Thu 23 Feb 12 |
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Hello nanuke, Ref: 439728 Please be advised that this complaint has been escalated to the relevant department. We will revert with feedback as soon as it becomes available. Kind regards The LewisGroup |
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