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Bergen's Appliance Repairs & Spares - Customer Feedback and Analysis

Shown below are the statistics for Bergen's Appliance Repairs & Spares based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (5) 17%
Complaint (24) 83%
Customer Compliment Complaint
1. needhelp03
2. rethavn02
3. NicoleWest02
4. carin02
5. ianhale6501
Customer Feedback to Supplier Responses (last 12 months): 10 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (1) 10%
Indifferent Indifferent (1) 10%
Not Impressed Not Impressed (0) 0%
Utterly Disgusted Utterly Disgusted (8) 80%
Nature of complaints (last 12 months): 24 reports - Bergen's Appliance Repairs & Spares
Bad Attitude (2) 8% Bad Attitude
Billing/Accounts (1) 4% Billing/Accounts
Damaged Goods (2) 8% Damaged Goods
Feedback/Response (1) 4% Feedback/Response
Other (3) 13% Other
Repairs/Servicing (15) 63% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 9425 reports - Other Industry Analysis
Bad Attitude (823) 9% Bad Attitude
Billing/Accounts (936) 10% Billing/Accounts
Booking Query (43) 0% Booking Query
Breach of Contract (397) 4% Breach of Contract
Call Centre!! (127) 1% Call Centre!!
Competitions (58) 1% Competitions
Damaged Goods (465) 5% Damaged Goods
Expiry Date (20) 0% Expiry Date
Feedback/Response (538) 6% Feedback/Response
Chart
Hygiene Hygiene (55) 1%
Late/No Delivery Late/No Delivery (1018) 11%
Other Other (3908) 41%
Out of Stock Out of Stock (58) 1%
Passing the Buck Passing the Buck (146) 2%
Pricing/Barcodes Pricing/Barcodes (66) 1%
Repairs/Servicing Repairs/Servicing (643) 7%
Spam Spam (124) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 22 May 2012
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