Bay Point Trading Conversion
 SUPPLIER |
Bay Point Trading |
 INDUSTRY |
Internet |
| BRANCH / AREA | Capetown | COUNTRY | South Africa |
| TIME / DATE | 19:27 Fri 16 Sep | PERSON RESPONSIBLE | CallCentre |
| CUSTOMER | dheran | View all reports by user |
 3
 13
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| PROBLEM | Call Centre!! |
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| INCIDENT | Wed 14 Sep | ||
| HEADLINE | STOP calling me for rubbish |
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Dear BPT, Please do not contact me for your products. Your continuous "harassment" is really ******* me off now. Your representative called me on the 14/09 @ 12h01. He was rude and arrogant and had an attitude as if i called him trying to sell him something. He tried to sell me DotCo and i declined the offer and he asked WHY dont i want DOTCO. I should be on DOTCO and he said some other rubbish. Why cant you take NO for an answer? Why do you continously call me when i decline your offer over and over. Where did you get my details from? There should be some law against this . The least you can do is TRAIN your call centre staff. They clearly DONT know how to deal with customers |
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| SUPPLIER'S RESPONSE | Bay Point Trading | Time and Date | 09:25:15 | Tue 20 Sep 11 |
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Hello dheran, I hereby confirm that I have attended to your concerns and that the matter is now resolved. Our call center staff are professionally trained and have been trained not to be 'rude' or 'arrogant' to clients and/or potential clients. You've provided me with the info required, thank you and management will investigate, evaluate performance and with procurement at hand, take relevant action. Whilst we are the country's leading search engine optimisation firm and obtain a great deal of our clients by informing them of where they can improve on with their business' online marketing, we will try our utmost to not contact and inconvenience you with our services again. Best Regards Juanne Organic Web Strategist / Marketing specialist |
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| CUSTOMER'S FEEDBACK | dheran | Time and Date | 20:52:10 | Wed 21 Sep 11 |
| Over the Moon: I was contacted by a representative of BPT, My query was handled professionally and I'm sure that the arrogant call centre agent will be given some training. I hope my initial report does not deter any potential clients. BPT does seem like a world class company who is customer driven. Its unfortunate that i had the bad experience that i did. | |||
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(( • )) Supplier's response | ||
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