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B Smart Communications - Customer Feedback and Analysis

Shown below are the statistics for B Smart Communications based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (0) 0%
Complaint (2) 100%
Customer Compliment Complaint
1. g1234501
2. goldenv01
Nature of complaints (last 12 months): 2 reports - B Smart Communications
Breach of Contract (1) 50% Breach of Contract
Other (1) 50% Other
Chart
Nature of complaints (last 12 months): 51435 reports - Telecommunications Industry Analysis
Bad Attitude (1989) 4% Bad Attitude
Billing/Accounts (14190) 28% Billing/Accounts
Booking Query (64) 0% Booking Query
Breach of Contract (2368) 5% Breach of Contract
Call Centre!! (3187) 6% Call Centre!!
Competitions (65) 0% Competitions
Damaged Goods (1137) 2% Damaged Goods
Expiry Date (132) 0% Expiry Date
Feedback/Response (4539) 9% Feedback/Response
Chart
Hygiene Hygiene (7) 0%
Late/No Delivery Late/No Delivery (1991) 4%
Other Other (14576) 28%
Out of Stock Out of Stock (595) 1%
Passing the Buck Passing the Buck (1349) 3%
Pricing/Barcodes Pricing/Barcodes (210) 0%
Repairs/Servicing Repairs/Servicing (4740) 9%
Spam Spam (296) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 22 May 2012
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