Autopage Complaint
 SUPPLIER |
Autopage |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | JOHANNESBURG | COUNTRY | South Africa |
| TIME / DATE | 10:18 Wed 8 Feb | PERSON RESPONSIBLE | SOMI CANA |
| CUSTOMER | IRISH BOY | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | WORDS FAIL ME |
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Back in October last year I reported to you the poor service I had been receiving fro Altech Autopage. My problem centred around a payment that I made in April last year that for some reason best known to themselves did not get captured and credited to my account. I went to see them in August last year in Midrand taking my bank statement proving that I had indeed made the disputed payment. They made copies of the statement and assured me that they would sort it out. When I reported the problem to you I got a response from their 'customer service' dept. Once again I explained the issue to a male person who said he would 'look into' the matter. He did by getting a person by the name of Somi Cana to call me. Again I explained the story so far with again assurances that she would take care of it. Clearly she has not. My statements still reflect an arrears and again today can you believe I get an sms from Somi Cana stating that my service would be suspended today. This is the same person I explained the whole situation last year. What do you suggest I do, Take legal action for this harassment. Approach the Consumer Council for the appalling service and arrogant attitude. Help me !!! |
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| SUPPLIER'S RESPONSE | Autopage | Time and Date | 19:07:13 | Wed 8 Feb 12 |
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Hello IRISH BOY, Thank you for bringing the matter to our attention. Please accept our sincere apology for the frustration caused. Please note that the matter has been brought to the attention of the credit control management team for a way forward with a resolution. Kindly be advised that you will be contacted as well during office hours. I trust that the above is in order. Regards, Raul Arendse Client Liaison Desk. |
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| UPDATED RESPONSE | Autopage | Time and Date | 10:38:40 | Wed 15 Feb 12 |
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Hello IRISH BOY, Thank you for bringing the matter to our attention. Kindly note that I have left a voice message as I could not make contact with you. Please accept our sincere apology for the delay in response. As per our telephonic conversation and email communication with, she has emailed you the reconciliaition spread sheet for your perusal. I trustthat the above is in order. Regards, Raul Arendse Client Liaison Desk. |
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| CUSTOMER'S FEEDBACK | IRISH BOY | Time and Date | 19:47:14 | Mon 13 Feb 12 |
| Utterly Disgusted: I have not even had the courtesy of a phone call. Pathetic. | |||
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