Autopage Conversion
 SUPPLIER |
Autopage |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Midrand | COUNTRY | South Africa |
| TIME / DATE | 10:15 Wed 8 Feb | PERSON RESPONSIBLE | Wish I knew |
| CUSTOMER | Ingwe4608 | View all reports by user |
 2
 0
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| PROBLEM | Activation of unwanted... |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Unwanted packages/service/bundles |
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| I have always received superb service from Autopage, but lately, unknown to me, bundles/packages get activated on my account which I must pay for - once noticed and reported it takes a while before these unwanted things get deactivated. How the dickens does this happen? When I receive a calls and the caller starts off with "Mrs Bouwer, as a valued customer of Altec Autopage ..", I already say no thank you - I am not interested - yet whatever they are offering gets activated on my account. What part of NO THANK YOU don't they understand - last year it was a "Lifestyle package", lately it is MTN Enhanced Voicemail Plus (I don't even know what this means or how it works) but I must pay for it - even though I have requested that it be deactivated. The sms's that I receive stating that I have unclaimed mobile points on my account - I ignore and delete them. What can I do to have my number concealed and not be put on any "special offer" list or "valued customer" list. Please help - this is driving me crazy. *** bless and have a great day. | |||
| SUPPLIER'S RESPONSE | Autopage | Time and Date | 15:59:37 | Wed 8 Feb 12 |
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Hello Ingwe4608, Thank you for your post. As per our telephonic conversation, we would like to apologise for the inconvenience caused with regards to the above matter. Please note that the service has been removed and credits has been processed. Regards, Jason Stols The Client Liaison Desk |
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| CUSTOMER'S FEEDBACK | Ingwe4608 | Time and Date | 17:57:57 | Fri 10 Feb 12 |
| Over the Moon: Thank you Jason - it is just a pity that it is not really Autopages fault - it's just that the agents at the call centers do not understand "no thank you". Believe it or not a Sipho also stating that he is from Autopage called me yesterday also starting the conversation with "As a valued customer bla-bla-bla" - I refer him to what I said on Hello Peter - he put the phone down. Thanks a lot once again. I hope this is the end of it. *** bless | |||
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