Autopage Complaint
 SUPPLIER |
Autopage |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Kwazulu Natal | COUNTRY | South Africa |
| TIME / DATE | 14:54 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Devgo | View all reports by user |
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1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Unfair Business Practises |
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I am a very unhappy customer. Since the inception of this contract I have been experiencing problems.My 9300 blackberry curve was faulty, I returned it for repairs and waited a very long time before it was returned. I had debit order problems and reverted to paying cash and my payment date was changed from the 25th to the 15th of each month. I only get paid on the 25th of each month. My account is currently suspended although I made payment on the 27th of Jan 2012. I have even informed them of my intention to pay. Today I received a sms stating that my further action will be taken against me for non payment. This is shocking. I have been paying for BIS services since July 2011 but was only able to use it form the 4th of Jan 2012. I made numerous calls to the call centre and each time they said the problem was rectified. BUT that was not the case. I spent approximately 2hrs on the 04/01/2012 to sort the BIS problem, it was a technical error which they failed to rectify on numerous occasions. I want compensation for those costs as well as the 6 months or more that I have paid for BIS and have not been able to use it. I am very unhappy with treatment I have received. |
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| SUPPLIER'S RESPONSE | Autopage | Time and Date | 16:19:19 | Wed 8 Feb 12 |
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Hello Devgo, Thank you for your post As per our telephonic conversation, you will provide us with the necessary documentation to update your account. Kind Regards Gresswill Lennets The Client Liaison Desk |
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