Autopage Complaint

SUPPLIER	Autopage	INDUSTRY	Telecommunications
BRANCH / AREA	Autopage	COUNTRY	South Africa
TIME / DATE	19:34 Thu 9 Feb	PERSON RESPONSIBLE	Neo Sefatsa
CUSTOMER	ngeri	View all reports by user	1 2
PROBLEM	Support issues	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 9 Feb
HEADLINE	Service degradation
This is a follow-up to my complaint logged on 2012/01/09 (http://www.hellopeter.com/autopage/complaints-to-compliments/non-existant-technical-support-712251) about non-existing support. Neo did contact us and tried to assist, bit it seems as if the communication between MTN and Autopage is a problem. Firstly, before our issue was sorted out, Thersia van Staden kindly closed my complaint on Hello Peter, claiming falsely that our issue has been resolved. Our service has now gone from bad to worse and is impacting on our work. From 7PM every evening we have little to no connectivity. When connected the speed is much worse than a 56k dial-up. Our voice quality has also dropped significantly, and most of our calls are being dropped. If we do not receive a suitable resolution by tomorrow afternoon, we will be forced to take this issue to the DTI, asking to void ALL of our contracts with Autopage as we are now forced to make alternative connectivity arrangements. Add a new Autopage Report Inappropriate report?
SUPPLIER'S RESPONSE	Autopage	Time and Date	15:53:03 \| Fri 10 Feb 12
Hello ngeri, Thank you for your post We would like to apologize for the inconvenience caused with regards to the above matter. Please be advised that this matter has been escalated to the relevant department for assistance, and we will get back to regarding this matter Kind Regards Thersia van Staden