Autopage Complaint
 SUPPLIER |
Autopage |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 10:40 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Nngqawann | View all reports by user |
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1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Payment not allocated, proof of payment received |
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| I have a Top Up contract via Autopage(MTN), i missed october and november payments last year and settled in December, my line has not been unlocked up to date. I called the call centre several times, faxing proof of payment each time and they could not find my payment. I personally went to the Cape road branch with the proof of payment and was promised line would be unlocked in 24hrs, but this was not done. In January i was told to make a payment for December for line to be unlocked which i did, line was not unlocked. Now it's february am told to make payment for January for line to be unlocked because it's passed billing date AGAIN!!! I have been calling every week and no one is helping me. All am being told is to make payments for a service which is not being rendered to me. Yesterday eventually the payment made in December was allocated to my account after i had faxed a million times i was promised my line would be unlocked. When i called today am told to make payment for january. Why? If i pay for january, my line won't be unlocked again and in early March after billing date be told to pay for February. My last payment was 31st January today am told to pay again. I am not!!!! | |||
| SUPPLIER'S RESPONSE | Autopage | Time and Date | 14:45:57 | Wed 8 Feb 12 |
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Hello Nngqawann, We have attempted to make contact with you. Please contact us at Client.Liaison@autopage.altech.co.za with alternate contact information and we will come back to you, alternately we will continue to try and get a hold of you. Kind Regards, Jason Stols The Client Liaison Desk |
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| UPDATED RESPONSE | Autopage | Time and Date | 10:17:11 | Tue 14 Feb 12 |
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Hello Nngqawann, Thank you for your post. We would like to apologise for the inconvenience caused with regards to the above matter. Please note that the line has been re-activated and a recon of the account has been sent to you. Regards, Jason Stols The Client Liaison Desk |
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