Autopage Complaint
 SUPPLIER |
Autopage |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 11:25 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Barlaam | View all reports by user |
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2
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Pathetic Service |
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After taking 1 week to process the paperwork for an additional contract for a Samsung Galaxy Tab to our account I thought it was the worst service I had received. However now 2 weeks after I have the device and sim card and having phoned Autopage call centre, our account manager as well as both branches in Tygervalley centre (where I did all the paperwork originally) Around a total of 20 calls were made to try fix this (I only received 2 calls to be updated) I am dumbfounded at the service levels from Autopage who call themselves a "Service Provider" A colleague got the same deal through Vodacom and had their device and active sim card in 24hours So from the 17/01/2012 to 07/02/2012 I have a Tab that has no 3G (meaning completely useless) Now due to this set back most features of the Tab could not be tested and instead of purchasing another 3-4 @ R329 the new price as of today is R459 |
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| SUPPLIER'S RESPONSE | Autopage | Time and Date | 15:39:11 | Tue 7 Feb 12 |
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Hello Barlaam, Thank you for your post As per our telephonic conversation, please be advised that the above matter has resolved and closed. Kind Regards Ashley Molies Client Liaison Desk |
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