Autopage Conversion
 SUPPLIER |
Autopage |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 11:32 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Peter BW | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Ongoing issues with 3 accounts |
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We are at our wits end with Autopage, I dont believe they will respond, as they never do. We have 3 cellphone accounts with them and they keep saying that we have not paid, they then cut us off and then when we prove that we had paid, it take a few days to switch us on again. The responses are flippant and unhelpful, and they are always blaming their SOFTWARE. We are sick and tired of this... and we are then the "bad" guys... never an apology. My previous complaints here have gone unresponded to.... One of the phones have been due for upgrade a few months ago, but we are VERY reluctant to do this, unless they can sort out the software issues. |
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| SUPPLIER'S RESPONSE | Autopage | Time and Date | 13:42:23 | Tue 7 Feb 12 |
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Hello Peter BW, Thank you for your post We would like to apologize for the inconvenience caused with regards to the above matter. As per our telephonic conversation, please be advised that your query has been resolved and closed. Kind Regards Gresswill Lennets The Client Liaison Desk |
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| CUSTOMER'S FEEDBACK | Peter BW | Time and Date | 07:52:17 | Fri 10 Feb 12 |
| Quite Impressed: The quick response to this post was admirable and the respondent appeared genuinely concerned to resolve the issue. There appears to have been another "glitch" which needs resolving, but I am sure we will find a way | |||
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