Autopage Complaint
 SUPPLIER |
Autopage |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Customer service | COUNTRY | South Africa |
| TIME / DATE | 14:26 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | tyrone | View all reports by user |
 0
3
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | No-one bothers to tell you prices have gone down |
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For months I tried to add an ad-hoc data bundle to my data contract but to no avail. Eventually after numerous phone calls and emails it was established that I was on an 'old' data plan and in order to add an ad-hoc bundle I would need to be migrated to a new plane. But guess what... The new plan with the same amount of data was considerably cheaper than the old one. Of course I authorised them to do the move and now I save over R300 per month. However, what I'd like to know is why I wasn't told about this when the old plan became redundant? Why did I need to find out about this by chance? So in actual fact, for months I paid a subscription that was higher than it shouldn't be, and I paid ridiculously high per-MB rates when I went over my allotted 2GB because no-one could figure out why ad-hoc bundles weren't loading correctly! Can anyone say "ripping the customer off"... |
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| SUPPLIER'S RESPONSE | Autopage | Time and Date | 16:20:33 | Wed 8 Feb 12 |
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Hello tyrone, Thank you for your post As per our telephonic conversation, please be advised that the above matter has been escalated. Kind Regards Ashley Molies Client Liaison Desk |
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| UPDATED RESPONSE | Autopage | Time and Date | 09:43:02 | Tue 14 Feb 12 |
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Hello tyrone, Thank you for your post As per our telephonic conversation, please be advised that the above matter has resolved and closed. Kind Regards Ashley Molies Client Liaison Desk |
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| CUSTOMER'S FEEDBACK | tyrone | Time and Date | 09:21:50 | Tue 14 Feb 12 |
| Not Impressed: Ashley handled the issue just fine but whomever he escalated it to is not bothering to get in touch with me. | |||
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